Professional Experience

Regional Property Manager responsible for the startup of Providence's newest commercial office building, the Wexford Innovation Center (Point 225). Direct oversight for the successful startup and transition to daily operations of a 200,000/sf commercial office building. Accountable for all business, financial, and management aspects including preparing, implementing and adhering to the budget, developing and maintaining strong working relationships with tenants or occupants, and supervising the day-to-day activities of the engineering, maintenance and other building staff as well as contract services.

Onsite Property Manager responsible for approximately 750,000/sf of commercial property to include the TOBY award winning South Street Landing building, with a primary objective of efficiently adding value that enhances the overall strategic plan for each property, facility and complex. Accountable for all business, financial, and management aspects of the assigned properties including preparing, implementing and adhering to the approved strategic plan and budget for each property, developing and maintaining strong working relationships with tenants and occupants, and supervising the day-to-day activities of the engineering, maintenance and other building staff as well as contract services. Responsible for the direct supervision of a variety of staff to include building, administration, engineering, operations, maintenance and finance/accounting.

• Developed and implemented the approved strategic plan for each property. Had primary responsibility for the day to day operation of each property to ensure that all site operations were in compliance with established policies, procedures and management agreements.
• Oversaw the preparation and execution of the annual budget, monthly financial variance reports and operations analysis for the client.
• Conducted formal site inspections monthly, in compliance with established standard operating policies and procedures.
• Ensured adherence to the approved budget with primary responsibility for variance reporting and forecast cash flow of each property.
• Established and maintained open, positive relationships at all times with tenants and occupants ensuring that all services and needs were met and in compliance with leases and agreements.
• Oversaw completion of tenant and capital improvements consistent with local codes and in compliance with leases.
• Responsible for employee administration, including performance measurement, salary reviews, setting goals and motivating subordinates to meet goals.
• Participated in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost in compliance with Cushman & Wakefield's values, standards and guidelines for business conduct.

A hybrid role that encompassed both the oversight of a property management firm and a parking management company. The sole Property Manager for Marsella Properties with 100,000sf of commercial The sole Property Manager for Marsella Properties with 100,000sf of commercial and retail office space. Supported and assisted in the management of commercial real estate in accordance with the management agreements of five buildings in and around Providence. Involved in all aspects of day-to-day operations of each property, including accounting, tenant relations, maintenance and repair, security, life safety, janitorial services, landscaping, and snow removal. Assisted in the preparation of the annual budgets, reporting and financial performance of each property. General Manager of Urban Parking Management LLC responsibilities included fiscal, operational, facility services, project management, and business development for four of the most premier parking facilities in Providence, Rhode Island. Developed and managed annual budgets for each location and created monthly financial reports to include a monthly financial narrative for each location. Procured sound relationships with vendors, to ensure all goods and services were executed in a timely, accurate, and fiscally responsible manner.

• Designed and managed the installation of three fully automated parking systems that increased revenue by 33% with the design and utilization of the AMANO IPARC system.
• Developed standard operating procedures for all aspects of the parking management operation, allowing any employee to execute every facet of the operation.
• Project Manager for all tenant fit outs.
• Project Manager for a quarter million dollar HVAC upgrade to include dual high efficiency boilers and a condensing unit.
• Orchestrated the implementation and execution of a $150,000 facility improvement project with an additional $60,000 annually for upkeep.
• Renegotiated all vendor contracts resulting in a 15% savings across all five commercial buildings.
• Aided in the partnership of an integrated facility service team that led to a 25% increase in efficiency and a 5% savings for both the tenants and building owners.

Directed all aspects of operations for three airline contracts in two states, with $1.5M in revenue. Managed a team of 70 employees, including seven supervisors and five managers. Coordinated professional development, training and scheduling of all staff. Built and managed annual budget and generated monthly budget estimates. Cultivated relationships with vendors, negotiating the procurement of resources and services. Contributed to the development and execution of Request for Proposals (RFPs). Created new Standard Operating Procedures (SOP). Maintained OSHA log and ensured adherence of employees to safety regulations.

• Established a safety program focused on high risk operations that led to 25% reduction in accidents and incidents.
• Project Manager and company representative in the development of proprietary employee scheduling software that led to an 85% reduction in overtime.
• Selected as a participant of a six member team called Operation Excellence, that created the first standardized operating procedures for aviation utilizing the six sigma approach.